Todd Thompson, Research Capital Strategic Investment (SI), uses his Friday on the train home to work on his or her income model for the note FirstCall. He checks in with his client, Charles Buron, to start their assessment and receive feedback. He has developed a good working relationship with Buron, investor relations manager at Notel. Buron cuts the call short and Thompson warns that one of the institutional sales of the firm leaked model number to its customers. Even more alarming is that the SI is going to put out revenue model to a much lower figure than the company expects. Thompson needs guidance from Buron. If he comes out with a note that contradict the model Notel, it could create a stir in the investment community. Contact Thompson Notel always provided leadership, but these relations were compromised institutional counterpart information leaked to the Vanguard Thompson and TRI-CREF. In addition, Thompson was invited to present his model brass client on Wednesday. He needs feedback from Buron. Thompson has to decide what his next step should be. This case provides an opportunity to discuss problems and issues relating to the management of communications and customer relations. See also the case of B, "Notel: Stop Talking (B)". (UV1515) «Hide
to June West, Jerry Yemen Source: Darden School of Business 9 pages. Publication Date: March 22, 2001. Prod. #: UV1509-PDF-ENG
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