Jet Propulsion Laboratory (JPL) is faced with a serious loss of knowledge - both because of "faster, better, cheaper" Mars mission's mandate and with the retirement of key personnel. Extensive knowledge management system for NASA / JPL includes formal knowledge capture tools, such as web pages and digitized textbooks and such informal as storytelling. former is much easier to get funding and to implement than the second, but the chief architect Jeanne Holm knowledge is concerned that technology can not solve some of the most difficult issues that it faces. This case focuses more on the management of tacit knowledge in the minds of scientists and experienced project managers, information technology than that Holm has put in place. transition from the road, but rarely missions to Mars to 2 missions every 26 months, the number of self-propelled junior executives to senior posts and making decisions for which they were not experienced enough. Faced with an increasingly tight budgets, Hill must decide what knowledge management initiatives in the back -., and how to promote cultural changes needed in the organization "Hide
by Dorothy Leonard David Kiron Source: Harvard Business School 30 pages. Publication Date: September 27, 2002. Prod. #: 603062-PDF-ENG
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