In 1959, Peter Drucker stressed the need to focus more on knowledge work and the people involved in the work. More than 40 years later, the topic is still not a Frederick Taylor and Henry Ford, in the best case, it was considered approximations William Morris and the Italian Futurists - artists who expressed their understanding of industrial development in the late 19th and early 20th centuries. In the spirit of the artists associated with the industrialism of a century ago, but with an eye on more than academic achievement, the authors conducted a secret investigation, the knowledge worker productivity. In the process, they realized that the organization can not begin to increase understanding of what makes an effective knowledge workers, while they do not recognize the importance of employees in general and how to distinguish among them as individuals. Examines five key questions that companies are struggling with and develops framework to help organizations to think more clearly about how to improve the productivity of their knowledge workers. "Hide
by Thomas H. Davenport, Robert J. Thomas, Susan Cantrell Source: MIT Sloan Management Review 10 pages. Publication Date: 01 Oct 2002. Prod. #: SMR089-PDF-ENG
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