Develops framework linking diagnostic conflict dynamics in the development of intervention strategies. To intervene effectively, managers need to determine whether they are dealing with acute or chronic conflict. With this analysis as a basis, they can define their purpose - the dispute over management of the conflict - and to develop their intervention strategies accordingly. Also highlights the role of the various interventions managers can play (mediator, negotiator and arbitrator), associated problems they face and the methods they can use. "Hide
by Michael D. Watkins, 24 pages. Publication date: April 22, 2003. Prod. #: 903095-PDF-ENG
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